Group Link Network S.A. ("GL" or "Group Link"), enrolled with Brazilian CNPJ No. 10.664.687/0001-13, headquartered at Rua Gomes de Carvalho, 1510, 12th floor, Vila Olímpia, ZIP 04547-005, São Paulo/SP, Brazil, is a Brazilian technology company that develops the GL Collaborative Network ("Network") or One Protocol, a collaborative communication infrastructure based on Bluetooth Low Energy (BLE). These Terms of Use ("Terms") govern access to and use of the websites, applications, SDKs, GL Devices and other services made available by GL. By using any of our services, you ("User") acknowledge that you have read, understood and fully accepted these Terms and our Privacy Notice.
1. Acceptance of Terms.
Access to and use of GL's websites, applications, SDKs and GL Devices imply full, automatic and unrestricted acceptance of these Terms and of the Privacy Notice.
If you do not agree with any provision, you must immediately stop using our services.
2. Definitions.
"Collaborative Network" or "One Protocol": BLE-based communication protocol owned by GL that enables communication between GL Devices and devices running GL's SDK, even without an active Internet connection at the moment of capture.
"GL Devices": equipment designed and manufactured by GL for specific purposes, such as consumption telemetry (water, energy and metering devices).
"SDK": Software Development Kit provided by GL and embedded in GL's own apps or in apps of Commercial Partners, enabling communication between devices that form the Network.
"Commercial Partners" or "Clients": companies that use GL's infrastructure, GL Devices and Collaborative Network for a specific contractual purpose.
"User": natural person whose mobile device integrates the Network, either via GL's SDK embedded in Commercial Partners' apps or in GL's own apps.
3. How the Collaborative Network Works.
The GL One® Network combines physical sensors embedded in field equipment (operating via BLE radio broadcast) and logical nodes running through the SDK embedded in GL's and Commercial Partners' mobile apps.
The Network carries encrypted operational data between these endpoints and delivers measurements, events and context to Commercial Partners. GL processes only technical and pseudonymized data, with no civil identifiers linked to the User (such as name, ID, Tax ID or other direct identifiers).
4. Permitted Use.
GL's services must be used exclusively for lawful purposes, in compliance with applicable Brazilian legislation, including the Brazilian General Data Protection Law (LGPD, Law No. 13,709/2018) and the Brazilian Internet Civil Framework (Law No. 12,965/2014).
It is forbidden to: (i) reverse engineer, decompile or attempt to access the source code of the solutions; (ii) interfere with the integrity of the One Protocol or the Collaborative Network; (iii) use the Network to send spam, malware or unlawful content; (iv) resell, sublicense or commercially exploit the Network without GL's prior written authorization.
5. Intellectual Property.
All intellectual property rights over trademarks, logos, layouts, texts, images, source code, SDKs, protocols, patents and any other material provided by GL belong exclusively to Group Link Network S.A. or its licensors.
The One Protocol is proprietary technology of GL. Misuse subjects the infringer to applicable civil and criminal penalties.
6. GL Devices and Hardware.
GL Devices are supplied to Commercial Partners under specific contracts. Installation, maintenance and removal must follow the technical procedures published by GL.
Hardware warranty follows the minimum legal term of 90 days for apparent defects and may be extended by contract. It does not cover damage from misuse, incorrect installation, lightning strikes or tampering attempts.
7. Service Availability.
GL undertakes reasonable efforts to keep the Network continuously available but does not guarantee uninterrupted operation. Interruptions may occur due to scheduled maintenance, third-party failures (cloud providers, telecommunications) or force majeure events.
Scheduled maintenance windows will be communicated in advance to contracting Commercial Partners.
8. Limitation of Liability.
To the maximum extent permitted by applicable law, GL shall not be liable for indirect damages, loss of profits, data loss or interruptions arising from misuse of the Network, User connectivity failures, or acts of God or force majeure.
GL's total liability, under any hypothesis, is limited to the amount actually paid by the Commercial Partner during the 12 (twelve) months prior to the event giving rise to the claim.
9. Suspension and Termination.
GL may, at its discretion and upon prior notice (except in cases of imminent risk), suspend or terminate the access of Users or Commercial Partners that violate these Terms or executed commercial agreements.
10. Changes to the Terms.
These Terms may be amended at any time based on GL's technical and operational reality. The updated version will be published on this page with the date of the latest revision. Continued use of the Network after publication implies acceptance of the changes.
11. Governing Law and Jurisdiction.
These Terms are governed by the laws of the Federative Republic of Brazil. The Courts of the District of São Paulo/SP are elected to settle any disputes, with waiver of any other, however privileged.
12. Contact.
Questions, suggestions or complaints regarding these Terms may be sent to contato@grouplinkone.com.
Group Link Network S.A., R. Gomes de Carvalho, 1,510 - 12th floor, Vila Olímpia, São Paulo/SP, Brazil.
